Frequently Asked Questions
Everything you need to know about your Fujifilm experience.
What is the standard shipping timeframe for cameras and lenses?
We offer standard shipping within 3-5 business days and express shipping within 1-2 business days. All orders over $500 include complimentary signature-required delivery for security.
What is your return policy for open-box electronics?
You can return items within 14 days of purchase provided they are in original condition with all packaging, manuals, and accessories. A restocking fee may apply if the shutter count has been significantly increased.
Do all Fujifilm products come with a manufacturer warranty?
Yes, all new Fujifilm cameras and XF/GF lenses include a 12-month manufacturer warranty covering defects in materials and workmanship.
Can I book a professional sensor cleaning service online?
Yes, you can schedule a professional sensor cleaning or firmware update through our 'Services' portal. We recommend booking at least 48 hours in advance for in-store drop-offs.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free financing options like Klarna and Afterpay for eligible purchases.
How can I track the status of my repair?
Once your equipment is received by our service center, you will receive a tracking link via email to monitor the status of your repair from diagnosis to dispatch.